Terms of Service

1. About these terms

Prestige SEO is the trade name of the business providing this application from San Antonio, Texas. “Prestige SEO,” “we,” “us,” and “our” refer to that business. “You” means the person using the application and, when that person acts for a business, the business they are authorized to represent.

These Terms of Service govern your access to the Prestige SEO client portal and its related analytics and reporting features (the “Service”). By using the Service, you agree to these terms. If you do not agree, do not use the Service. You must be at least 18 and have authority to use the Service for the relevant business.

2. Your service agreement

A separate written agreement may govern your SEO engagement, deliverables, fees, payment, cancellation, confidentiality, and ownership of commissioned work. If it conflicts with these terms, that agreement controls for the services it covers. Signing in to the portal does not by itself create a paid subscription or authorize a new charge. Changes to purchased services require a separate agreement.

3. What the portal provides

The portal provides read-only access to the websites assigned to your customer account, available performance metrics and geographic summaries, comparisons, and reports published for you. You may explore the available dates and download reports where that option is provided.

Customer portal access does not include employee administration, data collection controls, report generation or publication, or access to an AI assistant. Available features and historical coverage depend on your services, permissions, and the data that has been collected.

4. Accounts and authorized access

Use only the account and websites you are authorized to access. Provide accurate account information, protect your email account and one-time sign-in links, and avoid sharing access with unapproved users. Your business is responsible for telling us when a person’s access should be changed or removed.

Tell us promptly at jeremy@prestige-seo.com if you suspect unauthorized access or see information that does not belong to your business. We may verify identity or authority before changing access or responding to a request involving customer data.

5. Google-connected services

An authorized account holder may connect Google services to support the agreed analytics and reporting services. That person must have authority to grant access to the relevant Google Analytics and Google Search Console properties. Google’s authorization screen identifies the permissions requested; these terms do not grant additional Google account permissions.

Authorized data may include website traffic, engagement and event metrics, page URLs, approximate geographic activity, search queries, clicks, impressions, and search position. The application collects and stores available data to provide historical dashboards, comparisons, analysis, and reports. Scheduled collection can continue while you are signed out of the portal. Connecting a Google service is separate from signing in to your customer portal account.

The account holder can remove the application’s access through Google Account connections. Removing access can prevent future collection and updates. It does not itself delete data or reports already stored by Prestige SEO or copies you downloaded. Contact us with an access or deletion request as described in our Privacy Notice.

Google services are subject to Google’s own terms and availability. Prestige SEO is an independent service and is not endorsed by Google. These terms do not replace Google’s terms or your account permissions.

6. Your data, reports, and our application

You retain your rights in your business data and material you provide. You grant us permission to access, store, process, and display that material only as needed to provide the agreed Service and as described in our Privacy Notice. You must have the rights and permissions needed to provide that material or authorize access to it. Third-party data remains subject to the rights of its owners.

Subject to your written service agreement, you may download, copy, and use the reports we make available to you for your business and share them with people authorized to act for your business. Protect confidential information and preserve notices identifying sources or third-party rights. Portal access does not transfer ownership of our software, branding, report templates, or underlying methods.

7. Acceptable use

You must not use the Service to:

• access another customer’s account, websites, or reports without permission;
• share sign-in links, impersonate another user, or bypass access restrictions;
• introduce malicious code, disrupt the Service, or overload it with automated requests;
• sell or sublicense access to the application without our written agreement; or
• violate applicable law or another person’s privacy or intellectual property rights.

8. Understanding analytics and reports

Metrics depend on source systems, collection dates, permissions, processing delays, and the definitions used by each provider. Data may contain gaps or revisions; geographic locations are approximate; values from different reports or providers may not match. A published report represents its saved version and reporting period and may differ from a dashboard updated later.

Reports may contain automated or AI-assisted analysis prepared through our reporting application. Authorized report preparation can involve processing relevant metrics, page URLs, search queries, and business context with an AI service provider. Recommendations may contain errors and should be assessed in the context of your business before acting on them.

We do not guarantee particular search rankings, traffic, leads, sales, or revenue. Analytics and recommendations support your decisions; they do not guarantee a business outcome.

9. Privacy

Our Privacy Notice explains our information practices and how to make privacy requests. These terms do not authorize use of Google data beyond the permissions granted and the purposes disclosed to you. Questions about account information, data access, or deletion can be sent to jeremy@prestige-seo.com.

10. Availability and changes to the Service

Maintenance, technical failures, third-party outages, and changes in data-provider policies may affect access or particular features. We may update or discontinue features and will provide reasonable notice of material changes that adversely affect your use, where practical. Your written service agreement governs any specific availability or delivery commitments.

Except for commitments in your written service agreement and rights that cannot be excluded by law, the Service is provided “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement. We do not warrant uninterrupted operation or that all source data or recommendations are error-free.

11. Suspension and ending access

You may stop using the portal at any time and contact us to request removal of account access. We may restrict or suspend access when reasonably necessary to address unauthorized use, a security concern, a material breach of these terms, or a legal requirement. Where practical, we will explain the issue and provide an opportunity to resolve it.

Portal access may end when your underlying services or authorization end. Ending portal access does not itself cancel a separate service agreement or delete stored records. Contractual cancellation terms and our Privacy Notice govern those matters. Report availability after your engagement ends is subject to your service agreement and applicable data retention requirements.

12. Liability

To the extent permitted by law and subject to your written service agreement, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages arising from use of the Service, including indirect loss of profits or business opportunities.

This exclusion does not apply to fraud, gross negligence, willful misconduct, or liability that cannot lawfully be excluded. Nothing in these terms waives statutory protections or remedies that cannot be waived under applicable law.

13. Texas law and resolving concerns

Texas law governs these terms, without applying conflict-of-law rules, except where mandatory law requires otherwise. Any dispute provisions in your written service agreement continue to apply. Please contact us first so we can try to resolve a concern directly. These terms do not require binding arbitration or waive rights to bring a claim in a court with jurisdiction.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

14. Updates and contact

We may update these terms as the Service or legal requirements change. The effective date identifies the current version. We will provide reasonable notice of material changes before they take effect, where practical, and request additional agreement when required by law. If you do not agree with an update, stop using the Service and contact us about your account. Changes do not replace separately agreed commercial terms without the agreement required by your contract.

For questions about these terms or the Service, contact Prestige SEO at jeremy@prestige-seo.com.